Top 10 Questions to Ask When Hiring a Web Design Agency

by Saul Edmonds
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10 Key Questions to Ask Your Web Design Agency

"Good design is the most important way to differentiate ourselves from our competitors." 
- Samsung CEO Yun Jong Yong

Web Design for Success

Your website is a key investment in your business success.

Before hiring a web design agency, take a little time to understand their strategy and approach to web design and development. Learn about how they will grow your audience online and enhance your business profitability long-term.

Aim to find a web design agency who is committed to your success long term.

Here are the top ten questions you should ask before choosing an agency before signing on the dotted line.

1. Can I See Samples of Your Work?

This is one of the most important questions to ask a web design agency. When you can see their portfolio of work, you will understand if they suited to you and your company. Take the time to visit some of these websites and test client usability and functionality first hand. Show your family, friends and co-workers examples of their work for feedback.

2. Can I Contact Your Previous Clients?

Contacting previous web design clients of an agency is another way useful to learn more about the company - from the customers’ point of view.

Talk with previous customers – and ask them for an honest appraisal of their experience. Was their web design experience a positive one? Would they recommend this agency to others? This will give you a better understanding of how the web design agency works with clients – and what you can expect.

3. Can You Show Me Your Favourite Websites?

Asking this question of a web design agency will provide additional insight regarding their overall approach and preferred design direction. The more examples you can see - of the types of websites they prefer - the more clearly you will visualise potential outcomes.

4. What Technologies Will You Be Using on My Website?

When it comes to technology, coding, cross platform compatibility and integrated functionalities - many new website owners are completely in the dark.

Good web design agencies will not only walk you through all the technology and processes they are going to employ - they will also take time to explain to you the pros and the cons of using each. That way you will at least have a clear understanding of all the options available.

5. Will My Website Be Optimised for SEO?

What good is a website if no one can find it?

Your web design agency should be able to give you a clear indication of what SEO techniques they will employ on your website. Optimising your website for search engines is one of the key components of a quality design, and should be something that your design team has experience in. Ensure that effective SEO is built into your website from the ground up.

6. Can You Add Special Features to My Website?

Technology is moving at break neck speed, and your website needs to incorporate many of the features that your customers are getting accustomed to. Videos, live chat, discussion forums, and social media like buttons are just a few features your website could benefit from.

7. Is My Website Secure From Hackers?

Website security should be on the top of your list.

Without a secure website your visitors will be afraid to enter their credit card information, and the hackers will easily gain access to your website. Make sure you discuss online security with your web agency and check that you will be provided with secure logins.

8. Are You Experienced in Copyright Issues?

Your web design agency must be well versed in copyright laws to protect all your images and data from trouble. The last thing you want is to find you are being sued for using someone else’s copyrighted material.

9. Do I Own the Website?

This is a very important question that you need to ask because you might be signing over the rights to your website without even realising it. Ask this question again if you are not sure.

10. How Much Are the Fees to Build My Website?

Read your quote fully before embarking on a new web design project. Carefully read the payment terms. Ask for clear timelines and associated milestones. Ensure that your project stays on schedule and is finished on time!

The key to any successful web design project is communication. The right web design agency will work with you closely throughout your web project and ensure you are 100% satisfied at every stage.

Good luck with your new web design!

Is Your Web Design Agency Committed to Your Success Long-term?

Roundhouse has been providing world class web design and development services since 2001. Our expert team works with you closely to deliver a targeted web solution that meets the needs of your audience.

Get started now. Contact us here.

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Book an obligation free consultation with a qualified consultant.

phone : 07 5559 0414 (Gold Coast) phone : 07 3102 3622 (Brisbane) 

email :

Gold Coast : 2a/128 Varsity Parade, Varsity Lakes Gold Coast, Queensland 4227

Learn about our web design services here.

See our portfolio here.

If you enjoyed reading this article, you may also enjoy reading about the following:
1. 4 Ways to Split Test Your Website to Increase Conversion

2. How Mobile Websites Boost Sales

3. 14 Keys to Quality Web Design

Roundhouse - The Creative Agency

Author - Saul Edmonds

Connect with Saul Edmonds on Linkedin here or Google+ here.

Connect with Roundhouse on Google+ here.

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Top Tips for Choosing the Right Web Agency

by Saul Edmonds
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“To live is to choose. But to choose well, you must know who you are and what you stand for, where you want to go and why you want to get there.” Kofi Annan

How to Choose a Web Agency

Whether you are looking for a website design or website redesign, the first step in this process is choosing the right web agency for you and your business.

This is an important decision and a key investment. 

The ideal web agency will become a trusted partner in your business strategy, in both the short and long term. Most websites have a 'lifespan' of 2-3 years due to emerging technologies. Getting the 'right' web design will impact your business positively during this time. The 'right' website will deliver a measurable return on your investment. 

Choose a web agency that can deliver a custom designed, high quality web solution tailored to your budget.

Getting Started

Begin with research. Be proactive. Ask other businesses for recommendations. Look through web agency portfolios online. Read testimonials. Develop a clear picture of the style of websites you prefer and types of features you wish to include in your project.

Web Agency Shortlist

Which web agency is the best match for you? Develop a shortlist of potential providers. You may be influenced by geographic location as many people prefer a locally based web agency, however Skype provides an opportunity to meet with designers any where in the world. Also consider the size of agency you are looking for. Smaller, boutique agencies often provide greater flexibility, lower prices and a more personal service than their larger counterparts.

Consultation and Quotation

Make contact with one or more agencies from your shortlist. Discuss your brief in detail. Request a quote and timeframe for your project delivery.

Key Questions 

When reviewing your quote, consider the following questions:

  • Do you feel you can communicate with the web designer? 
  • Do they understand your brand?
  • Are the web designers professionally qualified?
  • Can the agency provide a range of web design services, from CMS to eCommerce and Mobile?
  • Does the web agency have comparable projects to yours in their portfolio?
  • Does the web quote present good value for money while keeping within your budget?
  • Can the web agency provide strategies to market your website on completion?
  • Does the agency understand the importance of social media in online marketing?
  • Can the web agency assist with SEO?
  • Does the web agency offer free after sales support?

Roundhouse is a Dedicated Web Agency

Since 2000, Roundhouse has been delivering custom designed web solutions to companies throughout Australia. We have over 20 years professional design experience. Our clients include MTV, The Queensland Government and Brisbane Creative Industries. Our core philosophy is to provide quality web solutions that promote measurable business growth. We aim to provide engagement with your customers and extend your reach online with innovative strategy.

The Roundhouse studio is located at Varsity Lakes on the Gold Coast. 

Success in a competitive market begins with a strong brand. Building online success requires a well planned strategy marketed to your target audience. We believe online marketing offers more opportunity for expansion than traditional advertising. Boost your sales with our innovative web services which include web design, web and mobile development, online marketing and a full range of social media engagement strategies.

What services do we offer?

As well as servicing the Gold Coast, Roundhouse offers custom web solutions Australia wide; from Brisbane to Sydney, Melbourne, Perth, Adelaide and Darwin. We also have several international clients in our portfolio. If you are seeking a creative web agency, please review our list of services.

Roundhouse Web Agency Services

  • Website Design
  • Web Development
  • Branding
  • Graphic Design
  • Content Development and Copywriting
  • Email Marketing
  • eCommerce
  • Social Media Marketing
  • SEO
  • Mobile Web and App Development
  • Soundtrack Design

The Right Web Agency for Your Business

Roundhouse is a full service creative web agency. We build ways for you to connect with your target audience online. Consumers are increasingly demanding more interaction with the companies they use. Our web agency services deliver innovative ways to connect, engage and grow your profitability online.

Do you Need Web Agency Services?

Contact Roundhouse's friendly team to discuss your web requirements. We take the time to understand you and your project. Every solution we develop is custom designed for you. We aim to deliver your unique goals and boost your profitability. View our portfolio here.

Contact Roundhouse Now! 
Book an obligation free consultation to find out more and learn how to leverage mobile technology to grow your opportunities and business revenue.

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Get to know Saul Edmonds & Roundhouse

As Creative Director & Roundhouse Founder Saul Edmonds has over 20 years professional design and digital experience. 

He is an expert on Brand, Website and App Development. He has worked with clients across all industry groups - including startups, small business, government and entrepreneurs - on projects of all sizes and budgets.

Saul and his team can help you grow your business and discover new possibilities with :

  • strategic brand design
  • web design & development
  • app design and development 
  • digital marketing 
  • creative engagement 

    Saul Edmonds believes that every project begins with a story. 

    Saul and his team offer a one to one, tailored service - where he works with you closely to develop innovative solutions that will take your business to the next level. 

    Find out how Saul can help you turn your ideas into reality.

    Book an obligation free consultation with Saul Edmonds for ideas and strategies to take your business or project to the next level. Click here to arrange your booking.

    Phone : +617 1300 727 749
    email :

    • Learn about our web design here.
    • Learn about our app development here.
    • See our brand and logo portfolio here.

    Connect with Saul Edmonds on Linkedin here or Google+ here.
    Connect with Roundhouse on Google+ here.

    by Saul Edmonds